1. How long does shipping take?
- Orders are processed within 1–2 business days (Saturday to Thursday).
- Cairo, Giza & Alexandria: Same/Next Day delivery.
- Canal & Delta regions: 1–3 business days.
- Red Sea & Upper Egypt: 2–4 business days.
- Matrouh & Sinai: 2–5 business days.
2. Do you ship outside Egypt?
Currently, we ship within Egypt only. For international inquiries, please contact us at info@br-golf.com.
3. How much is shipping?
- Cairo / Giza / Alexandria: 92 EGP
- Canal & Delta: 146 EGP
- Red Sea & Upper Egypt: 159 EGP
- Matrouh & Sinai: 199 EGP
4. How can I track my order?
Once your order is shipped, you'll receive an email or SMS with a tracking number. For further assistance, contact us at info@br-golf.com.
5. What payment methods do you accept?
We accept Debit and Credit Cards (Visa & Mastercard) for secure online payments directly through our website.
6. Can I return or exchange an item?
Yes. You may return or exchange items within 14 days of delivery, provided they are unused, unworn, with all original tags attached, and in original packaging. To initiate a return, email us at info@br-golf.com. Please review our Refund Policy for full details.
7. How long does a refund take?
Once we receive and inspect your return, refunds are processed within 10 business days back to your original payment method.
8. What if I receive a damaged or wrong item?
We apologize for any inconvenience. Please contact us immediately at info@br-golf.com with your order number and photos of the item, and we'll arrange a replacement or full refund at no extra cost.
9. Do you offer size guides?
Yes! Each product page includes a Size Guide to help you find the right fit. Still unsure? Reach out to us before placing your order.
10. Can I change or cancel my order after placing it?
If your order hasn't been shipped yet, we can update or cancel it. Please contact us within 12 hours of purchase at info@br-golf.com.
11. How is my personal data used?
We collect and use your personal information solely to process orders, communicate with you, and improve your experience. We do not sell your data. For full details, please read our Privacy Policy.