1. How long does shipping take?

• Orders are processed within 1–2 business days.

• Delivery within Cairo & Giza: 2–3 business days.

• Alexandria & other major cities: 3–5 business days.

• Remote areas may take slightly longer.

2. Do you ship outside Egypt?

Currently, we ship across Egypt. For international orders, please contact us directly at [your email] to confirm availability and shipping rates.

3. How much is shipping?

• Cairo & Giza: Flat rate of X EGP.

• Alexandria & Major Cities: Flat rate of Y EGP.

• Other Governorates: Calculated at checkout.

4. How can I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking number. You can also contact us at [WhatsApp / support email] for updates.

5. What payment methods do you accept?

We accept:

• Cash on Delivery (COD)

• Credit/Debit Cards (Visa, Mastercard)

• Mobile Wallets (Vodafone Cash, etc.)

• Online payment gateways (Paymob, PayTabs, or Stripe/PayPal if enabled)

6. Can I return or exchange an item?

Yes, you can return or exchange items within 14 days of delivery if they are unused, in original packaging, and with all tags attached. Please check our Return & Refund Policy for full details.

7. What if I receive a damaged or wrong item?

We apologize for any inconvenience. Please contact us immediately with your order number and photos of the item, and we’ll arrange a replacement or refund at no extra cost.

8. Do you offer size guides?

Yes! Each product page includes a Size Guide to help you choose the right fit. Still unsure? Contact us for assistance before placing your order.

9. Can I change or cancel my order after placing it?

If your order hasn’t shipped yet, we’ll be happy to help update or cancel it. Please contact us within 12 hours of purchase.